Success Stories:
Analytical Rigor Meets Execution
Optimizing Financial Services Procurement & Pharma Operations
Why Serratus? Analytical rigor meets exec collaboration—no binders, just results. Expertise in Spend Analysis, Cost Modeling, Strategic Sourcing, and KPI redesign for complex ecosystems.
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Case Study 1 - Commercial Contract Management
Situation
Engaged by a major U.S. Asset Management firm's Commercial Contract Management function, acting as a control point for sourcing quality and risk.
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High volume of complex third-party spend (software, market data, professional services, contingent labor).
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Limited centralized oversight of commercial terms, pricing transparency, and contractual risk exposure.
Complication
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Decentralized buying model led to inconsistent sourcing practices and fragmented accountability.
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Contracts were often reviewed post-negotiation, reducing leverage to correct suboptimal commercial terms.
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Lack of standardized metrics or governance, limited visibility into process efficiency, risk, and workload capacity.
Resolution
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Implemented KPIs and governance metrics for contract review, enabling SLA management and data-driven staffing decisions.
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Assisted in the development of process maps for a new eProcurement and approvals system.
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Improved commercial outcomes through contract renegotiation and capability-building: standardized terms, enhanced pricing transparency, and upskilled end-users on sourcing best practices.
Outcome
Reduced legal and commercial risk across high-value spend, improved procurement discipline, and established scalable governance for ongoing efficiency and control.
Case Study 2 – Organizational Design
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Engaged by a major Industrial Gases company to transform Procurement from a transactional function into a strategic, Category-led organization and enable Category Management disciplines.
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Limited visibility into total spend and inconsistent engagement between Procurement and business stakeholders.
Situation
Complication
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High levels of maverick and “shadow” procurement activity across functions, reducing control and value capture.
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Absence of standardized processes and performance metrics.
Resolution
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Established a fact base through stakeholder surveys, spend diagnostics, and quantification of off-contract procurement activity.
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Designed future-state Procurement operating model, including category-centric structure, standardized processes, and KPI framework.
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Built ROI model and transformation roadmap to support executive decision-making and drive adoption of change initiatives.
Outcome
Delivered a category-led Procurement organizational design with full spend visibility and compliance, generating ~$14M in savings and embedding scalable governance for sustained value realization.
Case Study 3 – Global CapEx Procurement Transformation
Situation
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Engaged by a global pharmaceutical manufacturer to centralize procurement of ~$600M+ in annual capital equipment spend to leverage enterprise-wide scale and enforce equipment and sourcing standards across global operations.
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Fragmented sourcing environment with limited visibility into aggregate spending and supplier performance.
Complication
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Highly decentralized model: individual plants maintained unique specifications, supplier bases, and contracting approaches.
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These inconsistent procurement processes and lack of category governance reduced leverage and standardization benefits.
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Absence of structured Category Management and Supplier Relationship Management (SRM) capabilities.
Resolution
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Established global Category Management framework: defined subcategories, built Capital Expenditure Spending Cube, and prioritized sourcing opportunities.
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Collaborated to design standardized procurement and equipment specification processes to enable consistency and scale benefits.
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Developed the target operating model including Supplier Relationship Management (SRM) governance, organizational design, roles, and capability requirements.
Outcome
Transitioned from fragmented, site-led sourcing to a centralized, category-driven procurement model with standardized processes and supplier governance—enabling scale leverage, improved supplier management, and sustainable control.
Serratus Turns Spend Visibility into EBITDA Gains.
Serratus Turns Spend Visibility into EBITDA Gains.
We deliver Financial Services and Pharma Procurement and Operations improvement through:
- Clean spend analysis revealing true costs and supplier risks.
- Prioritized sourcing plays for 6–12 month margin wins.
- Process Mapping and Improvement recommendations.
- Cross-functional execution that sticks.
Proven Results
$65M savings Via Strategic Sourcing and Procurement Tools Development and Process Implementation
$30M-$50M Procurement Transformation Opportunity
$14M Organizational Transformation:
Re-engineered the Direct Mail procurement function for major credit card issuer.
$30–50M savings opportunity identified for a Global pharma company via equipment standardization and leveraged buying.
Strategic Sourcing organizational redesign for an industrial ops company.